You’re in the right place. If you have any other questions that aren’t answered here, contact us.
DOES THE HOTEL HAVE ACCESSIBLE FEATURES?
Yes! Designed to welcome every traveler, The Heathman Hotel houses a variety of Accessible guestrooms crafted to meet the needs of travelers who require mobility, hearing and vision accessible accommodations.
Learn more about our accessible rooms here. If you experience any difficulty in accessing The Heathman Hotel site, please do not hesitate to call us at 503.241.4100.
WHERE ARE YOU LOCATED?
We are located at 1001 SW Broadway in the heart of downtown Portland, two blocks away from Pioneer Courthouse Square.
WHAT TYPES OF PUBLIC TRANSPORTATION ARE AVAILABLE?
The MAX light rail (red line) goes from the airport to the Pioneer Courthouse Square stop (a 45-minute ride, for $2.50); it’s then a four-minute walk to our property. Uber is another option ($22-28), or you’ll find cabs outside the baggage claim area (approx. $38-$50); it’s typically a 25-minute ride to the airport.
WHAT TIME IS CHECK IN?
4 p.m.
WHAT TIME IS CHECK OUT?
Noon.
WHAT IS REQUIRED TO CHECK IN?
A credit card is required for all arriving reservations. Please note a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $100 per day).
CAN I CHECK OUT LATE?
We try to accommodate late check-out requests when we can – late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart. We’ll do our best.
WHAT AMENITIES ARE INCLUDED IN THE GUEST AMENITY FEE?
- Complimentary Wi-Fi
- Welcome Beverage between 4:00 pm – 10:00 pm in Lobby
- French press in-room coffee & tea service featuring Water Avenue Coffee & Smith Tea
- Fitness center featuring Peloton bikes & MIRROR
- Complimentary bike rentals to explore the city – no youth sizes
- Library access featuring over 2,700 books signed by the author
- $5 food & beverage credit for Lobby Honor Bar
- Accredited Cleaning
- Contactless Check-In
- Pet Amenities
IS THERE VALET PARKING?
Yes, valet parking is available for $55 per day with unlimited in-and-out privileges. Our parking garage is equipped with Tesla charging stations.
WHERE CAN I WORK OUT?
Our fitness center is on our second floor and open 24 hours a day with room key access.
WHERE CAN WE PRINT OUR BOARDING PASSES?
Please come downstairs and our Personal Concierge would be more than happy to assist.
IS THERE ANY WAY TO DO LAUNDRY?
We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. Laundry bags and forms can be found in your closet. Drop your laundry at the front desk by 9 a.m., and you’ll have it back by 6 p.m.
THERE IS SO MUCH TO DO IN PORTLAND. WHERE SHOULD I START?
Just ask your Personal Concierge or visit our Portland Directory, we are happy to show you the best places to visit.
CAN I BRING MY PET?
From comfortable beds to curated welcome kits, we are dedicated to giving your fluffy friend a warm welcome at The Heathman Hotel. We pride ourselves on being one of the most dog-friendly hotels in Portland with our signature Pet Upgrade package. Upon request, with the $50 Pet Fee, we’ll provide you with a pet bed, bowls for food and water, and a list of local pet contacts for groomers, dog walkers, veterinarians, and more.
WHAT IS THE CANCELLATION POLICY?
If you cancel before 3:00 PM local time, and at least 24 hours before arrival, you can avoid a 1 night(s) cancellation penalty charge. Pre-paid, non-refundable rates are—surprise—not refundable, so we suggest against booking a non-refundable rate if you have reason to suspect your plans may change
Please refer to each rate’s booking policies on the reservation checkout screen.