FAQ

Yes! Designed to welcome every traveler, Heathman Hotel houses a variety of Accessible guestrooms crafted to meet the needs of travelers who require mobility, hearing, and vision-accessible accommodations.

Learn more about our accessible rooms here. If you experience any difficulty in accessing The Heathman Hotel site, please do not hesitate to call us at 503.241.4100.

We are located at 1001 SW Broadway in the heart of downtown Portland, two blocks away from Pioneer Courthouse Square.

The MAX light rail (red line) goes from the airport to the Pioneer Courthouse Square stop (a 45-minute ride, for $2.50); it’s then a four-minute walk to our property. Uber is another option ($22-28), or you’ll find cabs outside the baggage claim area (approx. $38-$50); it’s typically a 25-minute ride to the airport.

4 p.m.

Noon.

A credit card is required for all arriving reservations. Please note a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $100 per day).

We try to accommodate late check-out requests when we can – late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart. We’ll do our best.

• Complimentary Wi-Fi
• Welcome Beverage between 4:00 pm – 10:00 pm in Lobby
• French press in-room coffee & tea service featuring Water Avenue Coffee & Smith Tea
• Fitness center featuring Peloton bikes & MIRROR
• Complimentary bike rentals to explore the city – no youth sizes
• Library access featuring over 2,700 books signed by the author
• $5 food & beverage credit for Lobby Honor Bar
• Accredited Cleaning
• Contactless Check-In
• Pet Amenities

Heathman Hotel is pleased to offer valet services and additional services below: 

• Unlimited in-and-out privileges from 6:00 am to midnight unless otherwise requested.
• Telsa Charging stations 

Note: The parking garage does not accommodate oversized vehicles. 

If you have additional questions or special requests please contact guest services at (503) 241-4100 or [email protected]

Our fitness center is on our second floor and open 24 hours a day with room key access.

Please come downstairs and our Personal Concierge would be more than happy to assist.

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. Laundry bags and forms can be found in your closet. Drop your laundry at the front desk by 9 a.m., and you’ll have it back by 6 p.m.

Just ask your Personal Concierge or visit our Portland Directory, we are happy to show you the best places to visit.

From comfortable beds to curated welcome kits, we are dedicated to giving your fluffy friend a warm welcome at The Heathman Hotel. We pride ourselves on being one of the most dog-friendly hotels in Portland with our signature Pet Upgrade package. Upon request, with the $50 Pet Fee, we’ll provide you with a pet bed, bowls for food and water, and a list of local pet contacts for groomers, dog walkers, veterinarians, and more.

If you cancel before 3:00 PM local time, and at least 24 hours before arrival, you can avoid a 1 night(s) cancellation penalty charge. Pre-paid, non-refundable rates are—surprise—not refundable, so we suggest against booking a non-refundable rate if you have reason to suspect your plans may change

Please refer to each rate’s booking policies on the reservation checkout screen.